Support

Help and support

Need help with the Eleven app or with one of our services? Write to ceo@dosmotic.com — we reply within two business days.

Eleven app — frequent questions

How do I get an account?

Accounts are created by your employer, the company that uses Eleven. Ask your office for your username and password.

Why does the app ask for my location?

To record which construction site you are working on. The location is read only between Start and Stop of your work day, never outside it. To work correctly when the phone is locked the app needs the permission Always; you can change it at any time in the phone settings.

The photo of a delivery note is not accepted.

Take the picture in good light, with the whole sheet inside the frame, and wait for the frame to turn green. If it still fails, save the photo and send it to the office.

I forgot to tap Stop.

Tap Stop as soon as you notice and tell your office: they can correct the hours of the day.

How do I delete my data?

Ask your employer or write to us. See the privacy policy for your rights.